Terms of Service

Revantex provides AI-powered retail discovery software: an embeddable concierge chat widget, a hosted conversational search page, in-storefront conversational search (“Search-in-place”), related dashboards, APIs, integrations (including our Shopify app), and lead-capture features (together, the “Service”). We may improve or modify features over time; we won’t materially reduce the core functionality of your paid plan during a paid term without notice.

You must provide accurate information and keep your credentials secure; you’re responsible for activity under your account. Some accounts are pre-provisioned by us and activated through a claim link — the person who claims the account becomes its administrator and accepts these Terms for the Customer at that time.

3.1 Plans and usage. Paid plans include a monthly allowance of conversations, with tiers and current pricing published at revantex.com. Usage beyond your plan’s allowance is billed as overage at the per-conversation rate shown for your plan. Certain premium capabilities (such as market-expert mode) may consume allowance at a higher weighted rate, as described on our pricing page.

3.2 Free trials. Trials require a payment method. When a trial ends, your subscription begins automatically at the plan selected at signup unless you cancel before the trial ends. We may extend trial periods at our discretion (for example, promotional or founding-customer arrangements); any such extension is otherwise governed by these Terms.

3.3 Payment. Billing is processed by Stripe; we don’t store full card numbers. Fees are charged at the start of each monthly period (plus any overage from the prior period), are exclusive of taxes, and — except where required by law or expressly stated — are non-refundable. We may change prices with at least 30 days’ notice, effective at your next renewal.

3.4 Cancellation. You may cancel anytime; cancellation takes effect at the end of the current billing period, and the Service remains available until then.

3.5 Non-payment. We may suspend the Service for amounts overdue after notice and a reasonable grace period.

4.1 Your data. You retain all rights to the content you provide — product catalogs, inventory data, images, brand assets, persona/voice settings, and feeds (“Customer Content”). You grant us a non-exclusive license to host, process, display, transmit, and create derived artifacts (such as search embeddings) from Customer Content solely to provide, secure, and support the Service.

4.2 Accuracy is yours. The Service answers shoppers from the data you supply. You are solely responsible for the accuracy, currency, and lawfulness of Customer Content — including prices, availability, condition, and product claims — and for updating it when your inventory changes.

4.3 Rights in what you sell. You represent that you have the right to sell or offer the items in your catalog and to use the associated product names, images, and trademarks in your listings, and that your use of the Service complies with laws applicable to your business (including consumer-protection and, where relevant, resale rules).

4.4 Acceptable use. You will not use the Service to: list or promote unlawful goods; send spam or capture shopper data without lawful basis; probe, overload, or circumvent security or usage limits; reverse engineer the Service; scrape, resell, or white-label the Service without our written agreement; or use outputs to build a competing product. We may suspend accounts for abuse that threatens the Service or other customers, with notice where practicable.

The Service uses large language models to generate conversational responses, rankings, and explanations (“Outputs”).

• Outputs can be wrong. Despite grounding safeguards, Outputs may be inaccurate, incomplete, or outdated, and may occasionally misstate details even when your catalog is correct. We do not warrant that any Output is accurate or error-free.
• You’re responsible for what your store tells shoppers. Outputs are presented to your shoppers on your behalf. You are responsible for reviewing the Service’s behavior for your store, keeping your catalog accurate (Section 4.2), and correcting or reporting problems.
• Not professional advice. Outputs are not appraisal, authentication, investment, legal, or other professional advice.
• No outcome guarantee. We do not guarantee sales, leads, conversion rates, or other business outcomes.

The Service may collect information from your shoppers on your behalf — for example conversation transcripts and, when a shopper volunteers it, contact details (“Leads”). As between the parties, Leads and shopper conversations belong to you; we process them on your behalf to provide the Service, as described in our Privacy Policy. You are the party responsible to your shoppers: you will comply with privacy and marketing laws applicable to your use of Leads, and your own site’s privacy notice should reflect your use of the Service. We do not sell Leads or use them to market to your shoppers.

Our handling of personal data is described in the Privacy Policy, and our security practices at /trust. We do not use your Customer Content, transcripts, or Leads to train foundation AI models, and our AI sub-processors are configured not to train on data submitted through the Service. We may use aggregated, de-identified usage data (which does not identify you, your shoppers, or your catalog) to operate and improve the Service.

We own the Service, including software, models of operation, designs, and documentation. These Terms grant you no rights in the Service except the right to use it. If you give us feedback, we may use it without obligation. We will not use your name, logo, or the fact that you are a customer in marketing without your consent.

The Service depends on third-party providers (for example: AI model providers, hosting, authentication, billing, and email — current list at /trust). Their availability is not within our control, and platform-specific terms (for example, Shopify’s) apply to use of the Service through those platforms.

We aim for high availability but the Service is provided without a formal SLA on self-serve plans. We may perform maintenance and will use reasonable efforts to minimize disruption. Beta or preview features are provided as-is and may change or be withdrawn.

These Terms apply while you use the Service. You may terminate by canceling your subscription (Section 3.4). We may suspend or terminate for material breach that remains uncured 14 days after notice, for non-payment (Section 3.5), or for abusive use (Section 4.4). Upon termination we will, on request within 30 days, provide an export of your Customer Content and Leads in a common format, after which we may delete them per our retention practices. Sections that by nature survive (including 4–8 and 12–15) survive termination.

THE SERVICE AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, INCLUDING ANY WARRANTY THAT OUTPUTS WILL BE ACCURATE OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNIFICATION OBLIGATIONS, OR EITHER PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

You will defend and indemnify us against third-party claims arising from: (a) Customer Content (including product listings and trademark use in your catalog); (b) your sale of goods to shoppers; or (c) your violation of law or these Terms.

Governing law & venue. These Terms are governed by the laws of the State of Ohio, and disputes will be resolved in the state or federal courts located in Lucas County, Ohio.

Changes to Terms. We may update these Terms; material changes take effect 14 days after notice (email or in-product), and continued use after that constitutes acceptance.

Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger, acquisition, or reorganization (including assignment to a successor entity of the Revantex business).

Misc. Force majeure applies; if a provision is unenforceable, the rest remains in effect; these Terms plus any order/promotional terms we agree with you in writing are the entire agreement; notices to us: legal@revantex.com.